Shipping & Delivery Policy

1. Overview

2. Delivery Areas

• We currently deliver to all emirates in the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
• Mobile installation services are available in Dubai and select areas of Sharjah and Abu Dhabi.
• Remote or restricted areas may require additional delivery time. We will notify you if this applies to your order.

3. Battery Delivery Options

• Install at one of our outlets: Free of charge.
• Delivery without installation: AED 25-40 depending on your emirate.
• Mobile van service: A certified technician comes to your location (home, office, or roadside) to fit your tyres or replace your battery. Service fees vary by emirate.

4. Delivery Timeframes

• Delivery with installation: 30-60 minutes within Dubai and Sharjah.
• Delivery without installation: 1-2 days.
• Delivery outside other Emirates: 1-2 days.
• Delivery timeframes are estimates and may vary during public holidays, peak periods, or due to unforeseen circumstances.

5. Shipping Costs

• Install at one of our outlets: Free.
• Delivery without installation: AED 25 in Dubai, Sharjah, Abu Dhabi and Al Ain; AED 40 in Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
• Mobile van service fees by emirate:
• Dubai: AED 70
• Sharjah: AED 70
• Abu Dhabi: AED 100
• Ajman: AED 95
• Al Ain: AED 200
• Ras Al Khaimah: AED 250
• Umm Al Quwain: AED 250
• Fujairah: AED 250
• There are no hidden shipping costs. The total delivery charge is confirmed before you complete your order.

6. Order Processing

• Mobile van service: Available 24/7.
• Install at one of our outlets: Orders accepted until 7:00 PM.
• Delivery without installation: Orders accepted until 7:00 PM.
• Orders placed after the cut-off time will be processed the next business day.
• You will receive an order confirmation email or SMS once your order is placed and another when it is dispatched or scheduled.

7. Tracking Your Order

• Once your order is dispatched or a service appointment is confirmed, you will receive a tracking number or booking reference.
• For mobile installation bookings, our team will contact you to confirm the date, time, and location.
• You can also contact our customer service team at any time for an update on your order status.

8. Delivery Requirements

• A valid contact number and accurate delivery address are required for all orders.
• For mobile installation, safe and reasonable access to the vehicle must be provided.
• Someone must be available to receive the delivery or confirm the service appointment. If no one is available, a re-delivery fee may apply.
• For deliveries to installers, the receiving location may have its own operating hours. We recommend confirming their availability.

9. Failed or Delayed Deliveries

• Repeated failed delivery attempts may result in cancellation of the order and applicable restocking or re-delivery fees.
• We are not liable for delays caused by circumstances beyond our reasonable control, including severe weather, traffic, customs clearance (for imported items), or force majeure events.

10. Contact Us