Frequently Asked Questions

800 Motor is a one-stop automotive service platform based in Dubai, UAE. We sell premium car tyres, batteries, and offer a wide range of vehicle services including mobile installation, car repairs, detailing, and insurance brokerage. We bring the garage to your doorstep or welcome you at our service centers.

Our main operations are at Malibu Bay Malibu Parking, Madinat Hind 4 - Damac Hills, Dubai. We serve customers across all seven emirates of the UAE, with mobile services available in Dubai, Sharjah, and Abu Dhabi.

• Monday to Saturday: 9:00 AM – 7:00 PM
• Sunday: Closed
• Emergency battery and roadside assistance is available 24/7.

You can reach us by phone at +971 56 777 6694, by email at info@800Motor.ae, or through the contact form on our Contact page. We typically respond to email inquiries within 24 hours.

Yes, we offer 24/7 emergency battery replacement and tyre fitting services in Dubai and select areas. You can request emergency service through our website or by calling our hotline.

• Check the sidewall of your current tyres for numbers like 225/45 R17.
• Use our Tyre Size Guide page for a detailed explanation.
• Enter your vehicle make, model, and year in our search tool to see compatible sizes.
• If you are unsure, contact us and we will help you identify the correct fitment.

We stock 50+ premium and budget tyre brands including Michelin, Bridgestone, Continental, Pirelli, Goodyear, Dunlop, Yokohama, Nexen, and many more. You can browse by brand or search by size and vehicle.

Yes. We offer fast delivery and installation in Dubai, Abu Dhabi, Sharjah, and the rest of the UAE, or you can book a mobile installer who will come to your home, office, or roadside location for a convenient fitting service.

Premium tyres typically offer better wet grip, shorter braking distances, lower road noise, longer tread life, and improved fuel efficiency due to advanced rubber compounds and tread designs. Budget tyres are cost-effective options that still meet safety standards but may not deliver the same performance in extreme conditions. We stock both to suit different needs and budgets.

Tyre lifespan depends on driving habits, climate, road conditions, and maintenance. On average, tyres last 3–5 years or 40,000–80,000 km. We recommend regular rotation, alignment checks, and maintaining proper inflation to maximize longevity.

Tyre warranties are provided by the manufacturer and typically cover defects in materials and workmanship. They do not cover damage from road hazards, punctures, improper inflation, or wear and tear. If you believe you have a warranty claim, contact us and we will guide you through the process with the manufacturer.

Yes, and we recommend it for balanced handling and safety. When you select a set of 4, we automatically apply a 5% discount compared to buying individually.

The production date is a 4-digit DOT code on the tyre sidewall (e.g., 3523 means week 35 of 2023). Tyres degrade over time even when not used. We only sell tyres that are less than 3 years old from production to ensure optimal performance and safety.

• Check your current battery for the model number and specifications.
• Use our battery search tool by entering your vehicle make and model.
• Look for the DIN or JIS group size recommended by your manufacturer.
• When in doubt, contact us with your car details and we will recommend the right fit.

• DIN (German Industrial Standard) batteries are common in European cars with standardized dimensions and terminal layouts.
• JIS (Japanese Industrial Standard) batteries are typically found in Japanese and Korean vehicles, often with different terminal positions.
• AGM (Absorbent Glass Mat) batteries are advanced sealed batteries designed for start-stop systems and vehicles with high electrical demands. They last longer and recharge faster than conventional batteries.

In the UAE's hot climate, car batteries typically last 2–3 years due to high temperatures accelerating chemical degradation. AGM batteries may last slightly longer. Regular testing and avoiding deep discharges can extend battery life.

Yes, and there are three options. Installation at our outlet is free of charge. Our mobile van service brings a technician to your home, office, or roadside and typically completes the replacement within 30–60 minutes in Dubai and Sharjah; the fee varies by emirate. You can also choose delivery without installation if you prefer to fit it yourself or use your own workshop.

We handle environmentally responsible disposal of old batteries in compliance with UAE environmental regulations. When we replace your battery, we collect the old one and ensure it is recycled properly through licensed recycling facilities.

Battery warranties are provided by the manufacturer and may extend up to 24 months from the date of purchase or installation, depending on the brand and model. The applicable period is confirmed at the time of purchase. The warranty covers manufacturing defects and is resolved by free replacement, not a refund. It does not cover damage caused by improper installation, electrical system faults, deep discharge, or physical damage.

While it is possible for experienced DIYers, we strongly recommend professional installation. Modern vehicles have sensitive electronics that can be damaged by incorrect connection. Our mobile installation service is fast, affordable, and ensures your warranty remains valid.

• Car servicing and oil changes
• Car AC repair and maintenance
• Engine and gearbox repair
• Suspension and steering repair
• Electrical diagnostics
• Car body and paint work
• Pre-purchase inspection
• Car detailing and ceramic coating
• Car insurance brokerage

After you place an order, you can select mobile installation at checkout. Our technician arrives at your chosen location with the tyres and all necessary equipment. They remove your old tyres, mount and balance the new ones, and dispose of the old tyres responsibly. The process typically takes 45–60 minutes for a set of 4.

Yes, you or an authorized person should be present to provide access to the vehicle and confirm the work. The technician will walk you through what was done and answer any questions.

You can book a service through our Service Request Form page. Select the service you need, choose a preferred date and time, and provide your vehicle details. We will confirm your booking within a few hours.

• Install at our outlet: bring your vehicle to us and installation is free of charge.
• Delivery at your location with installation (mobile van): a certified technician comes to your home, office, or roadside and fits the product on the spot.
• Delivery without installation: we deliver the product to you and you arrange fitting yourself.
• You choose your option in the cart, and the exact fee for your emirate is shown before you pay.

• Delivery with installation (mobile van): 30–60 minutes within Dubai and Sharjah.
• Delivery without installation: 1–2 days.
• Other emirates: 1–2 days.
• Mobile van service is available 24/7. Outlet and delivery-without-fitting orders are accepted until 7:00 PM; later orders are processed the next business day.
• Timeframes are estimates and may vary during public holidays, peak periods, or due to circumstances beyond our control.

• Install at our outlet: free.
• Delivery without installation: AED 25 in Dubai, Sharjah, Abu Dhabi and Al Ain; AED 40 in Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
• Mobile van service (delivery plus installation), by emirate: Dubai AED 70, Sharjah AED 70, Ajman AED 95, Abu Dhabi AED 100, Al Ain AED 200, Ras Al Khaimah AED 250, Umm Al Quwain AED 250, Fujairah AED 250.
• There are no hidden shipping costs. The total delivery charge is confirmed in your cart before you complete your order.

Yes, we deliver to all seven emirates of the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Yes. Once your order is dispatched or your service appointment is confirmed, you will receive a tracking number or booking reference via SMS and email. You can also contact our support team for real-time updates.

No. All product sales are final. We do not provide refunds, cashbacks, or payment reversals for change of mind, incorrect selection, or compatibility issues. If you are unsure about fitment, specifications, or suitability, please contact us before completing your purchase and we will confirm the right product for your vehicle.

We do not issue cash refunds or payment reversals on products. If a product is defective or fails within its warranty period, we will provide a free replacement instead. Refunds will not be issued in place of a replacement. Service bookings are treated differently — see our cancellation terms below.

Contact our customer service team with your order number, the item in question, and details of the defect. Photographic or physical evidence may be required. Our team will review your request and confirm warranty eligibility within 1–2 business days. If approved, we arrange a free replacement and provide return instructions for the defective item where needed.

• Damage caused by misuse, neglect, accident, improper installation, or unauthorised modification.
• Normal wear and tear or gradual reduction in performance over time.
• Products used for racing, off-road, or commercial purposes unless expressly covered.
• Items returned without proof of purchase or outside the applicable warranty period.
• Consumables, accessories, gift cards, and vouchers.

Yes. Cancellations made at least 24 hours before your appointment receive a full refund of any pre-paid deposit. Cancellations within 24 hours may be subject to a cancellation fee, and no-shows or cancellations after the technician has been dispatched may be charged in full.

• Credit and debit cards (Visa, Mastercard) via Stripe
• Cash on Delivery (COD) for eligible orders
• All prices are in AED and include VAT.

Yes. All card payments are processed securely through Stripe, a PCI-compliant payment processor. We do not store your full card details on our servers.

Orders can be cancelled or modified before they are dispatched or before the service appointment is confirmed. Once dispatched or the technician is en route, cancellations may be subject to fees. Contact us as soon as possible if you need to make changes.

Yes, an invoice is sent to your email upon order completion. If you need a duplicate or have special invoicing requirements, contact our support team.

800 Motor acts as an insurance intermediary or broker. We facilitate quotations and policy placement with third-party insurers. We do not underwrite insurance policies ourselves.

Visit our Insurance page and fill out the quote form with your vehicle and driver details. We compare offers from multiple insurers and present you with the best options.

Insurance quotations are indicative and subject to final underwriting approval by the insurer. The actual premium may differ based on additional risk assessment, driving history, or vehicle inspection.